Descripción

We are seeking a self-motivated, suitably experienced and well-organized receptionist on a 30hr (10month Fijo Discontinuo) to join our specialist front office team. In this position, you will be responsible for responding to guest enquiries, managing bookings, welcoming guests to the retreat, booking and managing treatments and transfers, keeping accurate guest accounting on PMS records, check in- check out, handling cash and helping to attend to any other guest needs during their stay. The ideal candidate will be committed to working to the highest of standards and enjoy working under pressure in a busy and varied role. Operating as part of a team, you will be responsible for ensuring a superb guest experience from their enquiry and booking to their time at the retreat.

Receptionist Requirements:

· Hard worker who is willing to go the extra mile to meet guest and business needs

· Inspired to keep things in order and keep the highest of standards of work

· Team player who has excellent open written and oral communication skills, with work colleagues and retreat guests.

· Ability to remain calm whilst under pressure

· Ability to multi-task and deal with multiple demands during busy periods

· A proactive approach to problem solving

· Ability to follow well established systems and processes to ensure efficiency across the business and entire reservations team

· Superb attention to detail with communication and record keeping

· Ability to prioritise efficiently and effectively, including responding to enquiries and bookings in a timely manner

· Ability to concentrate on the task at hand, without being easily distracted

· Ambition to develop management and leadership skills

· Flexibility to work evening and weekend shifts

· Understands the requirements of working to the highest standards as part of a busy team

· Applicants must be legally authorized to work in Spain.

Previous experience/knowledge required:

· 1+ years previous reception experience in a hotel or retreat

· Knowledge of hotel Property Management Systems is required.

· Strong working knowledge of the Microsoft Office Suite and all other relevant computer programs

· Excellent written and verbal communication skills; Spanish and English

· Preferable to have university degree/further education qualifications

· Applicants must be located in Spain and have NIE number to be considered

Job Type: Part-time

Expected hours: 30 per week

Ability to commute/relocate:

03581 L'Alfàs del Pi, Alicante: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Current Location?
Work Location: In person