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Technical Support - Stadiums, Arenas & other Venues Full Time

en Sestra Systems en A Coruña (Publicado en 18-06-2019)

Technical Support (part-time variable hours to include weekdays, nights & weekends)

Sestra is looking for a Technical Support staff member responsible for maintaining & driving technical and operational assistance for some of our largest & most strategic customers. You will become a welcomed regular at MLB & MLS stadiums & other venues across the DMV, on-site to manage & ensure customer connectivity & success. This role will require you to work on a variable schedule to include some nights and weekends, during peak customer hours. This hands-on part-time role will report to the Director of Operations & is based primarily at customer venues in DC and Virginia. You will help support & drive the success of Sestra?s Smart Dispensing solutions at stadiums, hotels, restaurants & more.

Key responsibilities:

  • Gain a holistic understanding of the customer venue & its equipment in order to best assist with on-site support, station maintenance & routine line cleaning
  • Become knowledgeable about common venue specific pain points and be proactive about identifying issues before they arise, wherever possible
  • Keep up to date with company-wide upgrades and alerts, paying close attention to announcements relevant or applicable to your assigned

  • Help to ensure proper technical setup for equipment & monitor connectivity of Sestra devices to maximize use of our equipment at each event

  • Pick up, drop off and transfer supplies and parts when necessary, as instructed
  • Build relationships with key stakeholders at the customer site, earning their trust by knowing they can count on you to support them & their teams
  • Function as a frontline technical resource for on-site support and best practices, while ensuring speedy resolution of customer issues
  • Provide IT support, troubleshooting & guidance to customers, including on the job training for customer staff and issue resolution, as needed
  • Support customer health by ensuring that installation upgrades are current, keeping an eye out for potential updates, improvements or expansion opportunities

Qualifications/Key Requirements:

  • Valid driver?s license and reliable automobile transportation (with insurance coverage)

  • Must be willing to work at customer venue during service hours, including nights & weekends

  • Customer service oriented & believe in teamwork, collaboration & adaptability

  • Ability to lift heavy equipment (PCS, chillers, carts & tables)

  • Ability and skill to operate power and hand tools efficiently and safely

  • Basic computer skills

  • Ability and willingness to work in both indoor and outdoor locations in various temperature zones

  • Ability to work under pressure and attention to detail

About Sestra:

Sestra was founded by Lev Volftsun, a serial entrepreneur who has sold two technology companies to Cisco Systems & a third to Metaswitch, with a total accumulated value of over $1B. We bring IoT connectivity to on-tap dispensing, serving up the perfect pour & delivering revolutionary loss prevention to our customers, who serve draft beverages (beer, wine, cocktails, cold brew coffee, etc.). Our patented pour control technology ensures that each & every beverage is poured to the exact volume & temperature specified, virtually eliminating costly over-pouring. Our hands-free, push-to-pour dispensing increases speed of service, thereby eliminating long lines & increasing revenues during the busiest service periods. Our connected devices record each & every event & syncs with the cloud to provide valuable real-time analytics & remote administration capabilities to our customers. Sestra?s smart dispensing solutions are installed as mission-critical applications within iconic sports venues, performing arts centers, hotels & restaurants across the country. The Washington Nationals, Kennedy Center, Warner Theater, Lincoln Center, Greenbrier Resort & Longwood Gardens are just a few of our local clients.

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