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Partner Product Support Specialist Full Time

en Cornerstone OnDemand, Inc. en Madrid (Publicado en 04-07-2019)

    We're looking for a

    Partner Product Support Specialist (Madrid, Spain)

  • Provide day to day functional and technical software application support to our partners

  • Troubleshoot software application issues

  • Log client reported defects in our case tracking system

  • Gain a deep understanding of the Cornerstone application including the hundreds of complex features configuration options

  • Provide constant and ongoing communication with partners regarding support incidents

  • Create accurate, reliable, and complete case activity updates suitable for maintaining an accurate knowledge-base

  • Ensure proper, timely follow-up on assigned cases to ensure service level agreements are met and client satisfaction is high

  • Willing to take on additional responsibilities as needed

  • You?ve got what it takes if you have?

    • Fluent English - a must, + One European language (French / German).

    • 1 - 3 years experience with technical support or software application support

    • Advantage for experience with escalation handling and creating and maintaining a client relationship

    • Analytical ? must possess the ability to understand clients? business processes and workflows and translate them into system functionality to help clients meet their needs with existing system features

    • Autonomous learning capabilities

    • Ability to grasp complex system workflows, to understand cause and effect for actions taken in a business process or software system. This skill is critical to troubleshooting issues to distinguish between user error and actual system defects

    • Excellent verbal (telephone) and written communication skills and professional etiquette

    • Supportive team player

    • Flexible and adapts well to rapid change

    • Able to work flexible hours

    Extra points if you have?

    • A relentlessly positive disposition

    • Excellent leadership and teamwork skills

    • The ability to remain calm, diplomatic, and cooperative under stressful conditions

    • Attention to detail

    • The ability to prioritize, stay organized, and multi-task in a fast-paced environment

    • Exceptional follow-through

    • A general understanding of a SaaS-based application


    Our Culture:

    Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people are asked to describe the team, the answer is always the same: smart, cool, dependable, and visionary. We are not a typical tech company (paid sabbaticals, generous stock units, education reimbursement, and 100% paid employee health coverage), because, well, our employees aren't your typical techies... We're always on the lookout for new, curious and capable people who can help us achieve our goal. So if you want to work for a friendly, global and innovative company, we'd love to meet you! What are you waiting for?

    What We Do:

    Cornerstone OnDemand (NASDAQ: CSOD) helps organisations to recruit, train and manage their people. We work with hundreds of the world?s largest companies?from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox?and thousands of smaller ones to help them engage their workforces and empower their people. Our software impacts every aspect of the employee experience, helping people to make their best work even better ? which ultimately translates into greater business results. Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

    Based in Santa Monica, California, the company?s solutions are used by more than 42 million people in 192 countries and in 43 languages.

    Check us out on Linkedin, The Muse, Glassdoor, and Facebook!

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