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aplicante

Telephone Operator (Guest Service Agent) Full Time

en Hilton Hotels & Resorts en Barcelona (Publicado en 16-07-2019)

Barcelona, Barcelona provincia(
Job Number:
HOT06GGC )

Work Locations

:
Hilton Diagonal Mar Barcelona
Passeig Del Taulat 262-264
Barcelona 8019

A Telephone Operator (Guest Service Agent) with Hilton Hotels & Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Telephone Operator (Guest Service Agent), you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
What are we looking for?

Telephone Operator (Guest Service Agent) serving Hilton Diagonal Mar Barcelona are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
  • Positive attitude and good communication skills, especially on the telephone
  • Fluent in Spanish and English. Knowledge of other languages will be an advantage
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
  • Previous experience in a customer-focused industry

What benefits will I receive?

Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.Learn more now about Hilton Hotels & Resorts - the global leader of hospitality.

EOE/AA/Disabled/Veterans

Schedule

: Full-time
Brand : Hilton Hotels & Resorts

Shift

: Day Job

Job Level

: Team Member

Job

: Guest Services, Operations, and Front Office


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