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Customer Service - English and Italian Speaker Full Time

en Page Personnel España en Madrid (Publicado en 18-07-2019)

Determining requirements; answering inquiries; resolving problems; fulfilling requests.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions; forwarding requests.

Coordinate and ensure a correct administrative follow-up of the clients and contracts.

Take full responsibility for the premium/eligibility administration.

Handle eligibility requests from Customer Services.

Keep records and filing up to date.

Implement contracts in case of new clients.

Manage your work, taking into account the applicable procedures and agreements.

Participate efficiently in processing the document flows: inform your Operations Manager on clarity gaps and possibilities to optimize the processes.

Commit yourself to high-quality administration and fast transactions.

Maintain good contacts with insurers, insured and clients concerning their policies and non-medical claims.

Respond to questions in a qualitative way.

Manage all communications (letter, fax, e-mail) to clients and insurers.

Think about and contribute to using the most efficient communication channels (phone, e-mail, letter,...)

¿Would you like to work in a International Company?

Bilingual English and Italian

  • Bilingual English and Italian.

  • Customer Service and Call Center Experience.

  • Experience in back office tasks.

International Insurance Company.

  • Perm Contract

  • Monday to Friday from 10.15a.m to 18.00p.m

  • Salary: ?16.000 per anum + 7% commission + medical insurance + ticket restaurant + bus

  • Localication: Pozuelo de Alarcón.

If you speak English and Italian and like being in contact with clients, this is your job!

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