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Hotel Receptionist Full Time

en Boho Club en Málaga (Publicado en 23-07-2019)

29602 Marbella

Boho Club Values:

Be yourself. Initiate relationships. Engage with everyone. Grow together.

Job Title: Receptionist

Reports to: Front Office Manager/Front Office Supervisor

Responsible for: The operation of the reception and associated activities

Principle scope and purpose of job

To ensure that the reception desk is always manned.

To deliver outstanding and personalised service to our guests, in line with the vision and values of Boho Club. Together with the team, work in a proactive and passionate way to develop a sustainable business.

To ensure pre-research is made for each arriving guest and deliver a personal service accordingly. Maintain a complete profile of every guest that stays at the Hotel, especially if it is a return visit.

Inform FOM and HM about any return guests.

In charge of all day-to-day reception duties as listed below.

In charge of all incoming email requests coming to the general info account in a timely manner, ensuring delivery to the correct department or individual.

Manning the main switchboard for Boho Club and carrying out Concierge duties accordingly.

Local knowledge of the area and proactiveness in regards to potential requests on and off property.

To participate in the development of the department and hotel with the Management Team.

Key tasks as follows:

Guest/Operation

  • Ensuring the set standards and expectations are maintained on the highest personal level. To develop a culture of excellence within the team.
  • Allocating all rooms daily, in liaison with housekeeping and sometimes also with maintenance
  • Check in & Check out guests, billing and end-of shift cashiering
  • Coordinate VIP amenities in conjunction with housekeeping
  • Handle room reservations including room upsell and packages, in conjunction with reservations department.
  • Ensuring all guest requests are handled by the correct department.
  • To ensure that all stock, cash and keys are secured at all time and access is restricted to authorised staff only.
  • To be fully conversant with the Mews PMS and key entry system ensuring that information is accurate and timely and that system back-ups are undertaken as required and are completed.
  • To be fully updated on the Emergency procedures.
  • To be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition.
  • To ensure a safe working environment is achieved in line with laid out hotel procedures and policies.
  • Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations.
  • To review guest procedures and update accordingly.

Financial

  • To provide information as requested by the Finance Department regarding all activities related to the reception department.
  • To ensure that all hotel procedures e.g. cash control, as laid out by Management ensuring that this happens within the reception.

Sales and Marketing

  • To build relationships with key guests and companies to increase business levels, building profiles of these guests? needs in order to provide outstanding service.
  • To work with the team to develop the offers adapting it to the individual guest and market conditions.
  • To be responsible for co-ordinating the development of the hotel?s guest profile records, especially for regular guests. To give frequent updates to the Management team of guest profiles.
  • To assist with marketing and sales events/activities on an ad hoc basis.
  • To provide information and statistics relating to the up-selling activities realised.
  • To be aware of and review all guest comments, both positive and negative, and where necessary advice on changes to avoid repetition.

People and Development

  • To assist in building innovative communication tools to generate awareness of and support of Values.
  • To assist in training and develop the new team members.
  • To be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit.

Other

  • This Job Description serves as a guide and may be changed in the light of changing business needs.

Job Type: Full-time

Experience:

  • Front Office: 1 year (Preferred)

Language:

  • English (Required)


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