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E Full Time

en Ebikemotion Technologies S.L. en Palencia (Publicado en 11-10-2019)

Go further, faster and be #StrongerTogether! We are more successful together. This is why you have the opportunity to become a star in our team.

Our passion makes us a leading international development partner and supplier to the automotive industry as well as a pioneer for the mobility of the future. Our product portfolio addresses all crucial issues related to powertrain and air conditioning technology ? both for e-mobility and vehicles with combustion engines. Today, more than 79,000 employees work on innovative products throughout 160 production locations and 16 major development centers. Our goal is to shape the mobility of tomorrow ? let?s be #StrongerTogether. Join our team MAHLE.

Your Role & Responsibilities

  • The technical support team is the first point of contact for all of our top tier clients and dealerships. Whether it is a technical query, claim or simply a need for advice on troubleshooting or reparation, the team will apply deep understanding of the system and leverage our online software tools to support the global client base. Responsibilities include:

  • Responsible for managing a whole lot of incoming and outgoing calls

  • Build long-lasting relationships with customers

  • Identify the needs of various customers, clarify information, embark on necessary research

  • Provide lasting solutions to customers problems following the Management guidelines

  • Route calls to the appropriate channel(s)

  • Move complex issues or complaints to supervisor

  • Learn all about the real life product issues and communicate this to influence future product development with the technical service

Your Skills & Strengths

  • Background/good knowledge of customer service practices/customer relationship management (At least 1 or 2 years of work experience, possibly in a call center environment)

  • A minimum of high school diploma, a higher degree would be of great advantage

  • High communication and listening skills

  • High interpersonal and social skills to enable an easy flow with customers at all times

  • Effective time management and multi-tasking skills

  • Ability to adapt to different situations and individuals

  • Ability to prioritize in the face of multiple tasks or assignments

  • Ability to work in a motivated team, under pressure and to stict time constraints

  • Trustworthy, creative and enthusiastic attitude

  • English is a must, minimum level C1, fluent in Spanish; A third language is required (German, Italian or French)

In addition to work in a great team, we encourage you to reach your personal potential and through outstanding learning and development opportunities. Exciting assignments and personalized support for your career are available to you.

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