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Operations and Customer Care Internship Full Time

en Fever en Madrid (Publicado en 14-01-2020)

We're Fever!



Fever is the leading entertainment discovery platform, with a mission to inspire people through experiences. We are looking for bar-raisers that want to work hard, have fun, and make history with us.



Fever combines its marketplace and Secret Media Network (Secret London, Secret NYC, Madrid Secreto, Paris Secret, etc) to reach over 15 million people per week. Fever has also rolled out "Fever Originals." These proprietary events utilize a data-driven content creation strategy where booking trends and analytics are used to understand audiences and develop new experiences.



The Role



Day-to-day support of the Operations department and the Customer Care team.



You will join the Fever Operations team to work on different topics from communication to users, checking Disputes, supporting the operational processes of the Customer care team etc. The ideal intern combines creativity and problem solving, as well as strong operational execution skills.



In this role you will:



  • Communicate important information to users.

  • Support the Customer Care team in the operational tasks.

  • Propose new, smart ways of working within the operations department

  • Bring an innovative and alternative perspective to the table

  • Keep and improve the dispute process up to date



Requirements



  • Applicants must be currently enrolled in a college degree/master program and able to work in our Madrid office throughout the school year on a part/full time basis.

  • Manage of Excel & PowerPoint is essential.

  • Excellent eye for detail and accuracy.

  • Team player.

  • Excellent communication skills (both oral and written).

  • Enthusiasm and pro-activity.

  • Spanish native and English fluent is essential


Benefits



  • Paid internship: become one of the early employees of a fast-growing, and exciting start-up that is changing the entertainment landscape.

  • 40% off in our plans

  • Have a real impact on the company's growth and evolution.

  • Offices located in Madrid's city center (near Puerta del Sol) with flexible working hours

  • Fresh fruit and drinks every day, ping-pong and chill room,

  • Great work environment with a young, international team of talented people to work with


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