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Customer Service Agent (Native Dutch / Flemish) Full Time

en en Barcelona (Publicado en 27-02-2020)

Do you have strong communication skills (native Dutch / Flemish), and would you like to work in an international environment, assisting Dutch-speaking customers? This is your chance, because we are looking for enthusiasts to strengthen our Customer Service team full-time or part-time in sunny Barcelona!
As a Customer Service Agent, your responsibilities include:
  • Assisting customers with various challenges by phone or e-mail (B2C)
  • Giving advice and providing solutions
  • Maintaining a good customer relationship
  • Making sure that all issues are solved and documented

Requirements
  • Strong communication skills and empathy
  • Discipline, accuracy and reliability
  • Respectful and positive attitude towards customers
  • Solution-oriented approach
  • Patience
  • Ability to express yourself in a coherent and concise manner
  • Motivation to contribute to our customer satisfaction and business success

What you need:
  • Native level of Dutch or Flemish
  • Good level of English
  • Flexibility with regards to working hours (including evening and weekend shifts)
  • Basic computer skills are required
  • Call center experience is a plus, but not a must

Benefits
  • Fixed salary plus the possibility to earn a bonus up to ?3000 / year
  • Paid training
  • Tax-free benefits including food, transport, gym, insurance & childcare
  • 4 company events per year
  • Free fruit & water at the office
  • Free Spanish language classes
  • Easily accessible office in Barcelona (Poblenou area)
  • A fun, friendly and people-focused work environment
  • Open atmosphere in which employee suggestions and ideas are heard
  • Growth opportunities


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