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Quality Coach Specialist Full Time

en Comdata Group Barcelona en Barcelona (Publicado en 19-01-2021)

Comdata is currently recruiting a Multilingual Quality coach specialist, to be in charged of monitoring and evaluating calls (inbound and outbound) and emails of the call center agents.

Permanent contract of 39h / week, located in Barcelona ? Barceloneta (Metro L4) or Estación de Francia (Rodalies) or Ciutadella ' Vila Olímpica (Metro L4 y Tram T4)

Starting date: ASAP

Requirements:
- Native in Italian (mandatory) and fluent English AND Spanish
- A relevant experience as a Quality coach of at least 2 years in a call center environment
- Demonstrated ability to analyse quality datas and motivate / coach staff
- Strong listening and analytical skills

- Computer skills, including experience with email, spreadsheets, and database programs
- Excellent verbal communication and interpersonal skills

- Strong organizational skills and attention to details

Your duties and responsabilities:
- Assists the Call Center Quality Assurance : score the performance of the calls and emails ? evaluations

- Provide feedback to the agents

- Coaching and developing team members

- Excellent conflict management , and motivational skills.
- Able to follow strict timelines

- Report to team leader and managers

What you can expect from us:

- Training within the company
- Long term contract
- To be autonomous while working within a close-knit team
- Evolutive position
- A modern, pleasant and well-located working environment

Comdata Group is one of the European leaders in customer relations. We offer a full range of services: Sales, Customer Service, Technical Assistance via phone, email or chat.

We are 50,000 employees in 23 countries, working for 670 clients in more than 30 languages.

Type d'emploi : Temps plein

Lieu:

  • Barcelona, Barcelona provincia (Requis)

Langue:

  • Spanish (Requis)
  • English (Requis)
  • Italian (Requis)

Télétravail:

  • Temporairement en raison du COVID-19


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