« Inicio
0

aplicantes

Telephone Operator Full Time

en Ikos Resorts Málaga en Málaga (Publicado en 22-04-2021)

Job Brief

The Rooms Division department consists of three major areas: front office, guest relations & housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7.

Who we are:
Ikos Resorts is a 5* hospitality chain that creates and develops a collection of contemporary resorts, based on the exciting concept of Infinite Lifestyle. At Ikos Andalusia, we envision to offer an outstanding customer experience, based on supreme operational excellence, warm hospitality & great teamwork.



Follow us on our website for more company news:

www.ikosresorts.com



This is an extraordinary opportunity to build a rewarding career in Hospitality.



Where you?ll work:



The Rooms Division department consists of three major areas: front office, guest relations & housekeeping. It is responsible for providing an outstanding welcome, registration and room assignment to guests 24/7. Myriads of questions about the hotel/resort, the facilities, the surrounding areas and more are answered and monitored daily.
What you?ll do:



You will handle all guest enquiries and guest information ensuring they will experience a perfect vacation. In brief:



  • Have an excellent knowledge of the resort, facilities, daily events, activities, food & beverage functions and more.

  • Efficiently assist the external callers b drecting calls to the relevant and correct department.

  • Maintain an analytical list with all internal and external numbers.

  • Be responsible for the preparation and offer of welcome drinks for arriving guests in cooperation with the F&B outlet

  • Liaise closely with Reception, Housekeeping and F&B with regards to VIP amenities and special requests


What you need to bring:



  • Enthusiasm, openness and a self-motivated personality eager to learn, develop and be part of a continuously growing team

  • Ability to cope under pressure and deliver excellent service results in a high-paced luxury environment

  • Relevant, Sales or Events Management experience

  • Multitasking and negotiation skills

  • Fluency in English (verbal). A second and third language would be highly appreciated

  • Knowledge of Hospitality Software (Opera, Fidelio, Protel, Ermis etc) would be also appreciated

  • Flexible schedule required


What´s in it for you:



  • Competitive benefits, including transportation from-to work, nutrition & seasonal accommodation

  • At Ikos Resorts, we believe in bringing the best to our guests through continuous learning & improvement, from basic customer service skills to hospitality-specific content, available to all our people

  • Performance Achievement through a performance management process that focuses on your strengths, progress and career possibilities

  • Fantastic opportunities to participate in a variety of corporate activities (employee events, sustainability initiatives, volunteerism and more)


Our company is growing fast. You are going to be part of this growth and you will have many opportunities for personal as well as professional development



Trabajos recientes en Ikos Resorts


Visto: 35 veces
« Volver al incio
¿Es este trabajo falso? ¡Denunciar!   
Recomendar este trabajo a un amigo
« Inicio
Recibir Ofertas de Empleo
por e-mail:
Facebook Twitter Rss