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Spa Receptionist Full Time

en Ikos Resorts Málaga en Málaga (Publicado en 22-04-2021)

Job Brief



To be in charge of welcoming clients and guests into a spa, responding to all enquiries while observing set standards. A spa receptionist should have knowledge of all the services and treatments offered at the establishment including any offers and promot



Main duties:



  • To provide a warm friendly welcome to clientele at all times.

  • To coordinate guests? consultation records with the therapists.

  • To ensure that all relevant spa staff receive a print outs of their daily schedules.

  • To adhere to agreed reporting system on a timely basis.

  • To be in charge of all billing procedures and the correct reconciliation of funds at the reception desk and at the close of every shift as well as at the end of the day?s work.

  • To complete daily opening and closing procedures and checking lists per relevant area.

  • To make reservations for guests and monitoring availability of treatment and staff to ensure punctual service as per the relevant skills of therapists.

  • To organize schedules to fully utilize time and profitability while ensuring that clients? needs are prioritized.

  • To assist with administrative duties such as receiving purchasing and inventory reporting.



General duties:

  • To respond to any changes in the Spa Department function as dictated by the company and hotel.

  • To report for duty punctually, follow the hotel dress codes and wear name badge at all times.

  • To provide a courteous and professional service at all times.

  • To maintain good working relationships with colleagues, and all other departments.

  • To have a complete understanding of the hotel's employee handbook and adhere to the regulations contained within.

  • To have a complete understanding of and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.

  • To maintain a high standard of personal appearance and hygiene at all times.



Occasional duties:



  • To carry out any other reasonable duties and responsibilities as assigned by the Spa Manager.


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