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Java Software Engineer Full Time

en Sabio Group Madrid en Madrid (Publicado en 18-10-2021)

Fonetic is a technology company of SabioGroup, a provider of Bots as a Service (BaaS), Voicebots and Chatbots and Customer Behavior Analytics, massive data analysis tools. Our services help companies in the Digital Transformation of their customer relations through conversational Natural Language solutions to humanize the user experience and increase efficiency in all communication channels.
We are pioneers in the use of speech recognition and NLP and Artificial Intelligence (AI) and have been recognized as one of only three Spanish companies named Europe's 100 Digital Champions 2018 by the Financial Times along with BBVA and Telefónica. At Fonetic we manage, automate, and monitor more than 200 million interactions per year in Europe and Latam, with the highest accuracy and in different languages for clients such as Vodafone, Endesa, Banco Santander or Generali.
We are looking for innovative, dynamic people who enjoy the challenges of working in a young and entrepreneurial company.
If all this sounds interesting to you, read on.
What will you do?
You will oversee the development and modification of multi-channel conversational applications, where the user interface will be voice and text.

Your Responsibilities

  • You will be part of the development team, participating in all phases of the project lifecycle: requirements gathering, design, development, unit testing, integration testing, deployment and post-production support.

  • You will develop the modifications requested in the Bot, using the Microsoft Bot Framework in TypeScript.

  • You will learn how to integrate the bots in the different channels (telephony, webchat, WhatsApp...).

  • We will show you how we have set up our Bots as a Service platform on AWS so you can monitor the different systems we have deployed (Docker, Kubernetes...).

  • You will use code repositories to have a version control of the project.

  • You will have contact with the client, through emails or phone meetings.


We need you to bring

  • At least a technical engineering degree (computer science or telecommunications).

  • Demonstrable experience in a programming language (Javascript, Java, Phyton, C...).

  • High level of English.

  • References with which we can contrast the indicated experience.

We will value very positively if you also have:

  • Higher engineering (computer science or telecommunications).

  • Experience in more programming languages (.NET , C#, ...).

  • Experience with NodeJs.

  • Experience in scripting languages (perl, etc...).

  • Demonstrable experience in the use of code repositories (mercurial, git, cvs, ...).

  • Links to own code repositories (github, bitbucket,...).

  • Experience with Docker or Kubernetes.

  • Knowledge and experience with speech recognition technologies: Nuance, Loquendo, Verbio,...

  • Experience in installation, configuration or administration of IVR environments: AVP, GVP, MPS,...

  • Knowledge of VoIP telephony, H32, programming in Call Center environments.

  • Knowledge of VoiceXML (VXML).


Skills you will need to succeed:
  • In a changing environment, you will need to have a spirit of innovation, with the ability to approach problems differently.

  • You enjoy challenges in a young, dynamic and entrepreneurial company.

  • You organise your assigned work well and have autonomous time management.

  • You design and document solutions adapted to the client's needs.

  • Teamwork, as we work in a multidisciplinary team with a lot of contact with the commercial team.

  • Ability to learn Fonetic's work methodology.

  • You enjoy dealing with customers and have no problem communicating with them to understand their requests and explain solutions.

What do we offer you?

  • Join a multidisciplinary environment, where you will work alongside other developers, computational linguists, AI specialists, cloud engineers and speech scientists.

  • You can work from home, the beach or the office, or choose what you want to do each day.

  • Full-time, permanent contract work.

  • Side Projects, you can allocate working time to do the project you've always wanted to do.

  • Flexible working hours.

  • Competitive salary.

  • Flexible remuneration.

  • Referral programme (if you know a friend and they are hired, you get ?2,000).

  • Training Plan: Group English classes and Online Technology Platform, with over 300 courses.

  • A great environment in which to grow while you enjoy yourself!


And... because it's not all work, we also offer you:

  • 23 days annual leave per year

  • Every Friday of the year and 3 months of summer, intensive working hours (so you can enjoy your afternoons).


Fonetic takes care of your health, so we offer you:

  • Voluntary medical check-up

  • Medical insurance at a competitive price



If you want to know more about us, don't miss our Orange Book: https://fonetic.com/libro-naranja-fonetic/
The registration to this vacancy implies that you accept the privacy policy: http://resources.fonetic.com/privacy-policy-update-2018

About Sabio

Building brilliant experiences since 1998.
Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer experience through innovative technology solutions.



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