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ACCOUNT MANAGER Full Time

en FCM Lab Barcelona en Barcelona (Publicado en 20-01-2022)

WHO ARE WE ?


FCM Travel is one of the largest and fastest-growing global business travel management companies. In our Lab in Barcelona, we are united by a single mission : developing and ensuring the best services and technology products to support business travelers around the globe. www.fcmtravel.com


Customer loyalty


  • Ensure customer satisfaction, fidelization and retention

  • Understand and integrate each customer specificities and adapt to them

  • Guarantee the respect of contractual obligations

  • Obtain and formalize with the marketing department, testimonials from reference customers

  • Identify and convert all portfolio in growth opportunities

  • Maintain and develop the profitability of the client scope


Advisory services Travel Managers


  • Be a driving force, ensure a guidance role

  • Prepare and present business reviews and recommendations

  • Recommend purchasing and process optimizations


Internal coordination


  • Act as an interlocutor with the technical departments, project managers and support teams by also maintaining the CRM and account plans


External ambassador


  • Represent FCM to customers and partners

  • Defend the client's interests with FCM and our suppliers


Project Management


  • Determine the size of the potential earnings

  • Define the schedule, priorities and workloads

  • Manage stakeholders

  • Follow the tests

  • Ensure deployment and communication


Our Ideal Candidate ?


  • First successful experience in a similar position in the business travel industry

  • Excellent Spanish, English and French

  • Mastery of the Pack Office, Excel in particular

  • Organized, initiative and service oriented

  • Adaptability and ability to work in a team

  • Enthusiasm and a serious sense of humor required!


What we offer you :


  • An attractive package: A competitive salary with health insurance

  • 30 days off/year + reduced time during summer on the Barcelona bank holidays

  • Free language lessons (English, French or Spanish)

  • Participation in the Andjoy sports application (cost for the employee from 14,90?/month)

  • A modern and human management, with rewards for commitment and performance

  • Highly motivated, fun and enthusiastic people? you will love your colleagues!

  • Table tennis on the terrace and Nintendo Switch, a kitchen area with free snacks, fruits and drinks


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