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Guest Service Line Coordinator Full Time

en Melia Hotels International Madrid en Madrid (Publicado en 04-05-2022)


?Whatever story you choose, you are the star?

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

More than 380 hotels in more than forty countries prove the success of our unique way of understanding and living leisure. With a perfect union of mind and heart, we continue to build a successful business that is a worldwide benchmark. If you are a warm, professional, hospitable and creative person, Meliá Hotels International is the company for you. At our head offices, you?ll be able to start to immerse yourself in your role, take an in-depth look at the script of our Company and discover the benefits of forming part of this story.

Ensures that all services offered by the Department are fulfilled efficiently and according to the set standards, in order to achieve the final satisfaction of the customers, as well as of the hotels served. Manages, coordinates and continuously trains the Guest Service Line team, as well as monitors and analyzes telephone service satisfaction, implementing action plans whenever necessary.

What will I have to do?

  • Coordinate, supervise and support the management of all phone calls handled by Guest Service Line agents.

  • Manage, coordinate and continuously train the Guest Service Line team, as well as monitor and analyze phone service satisfaction, implementing action plans whenever necessary.

What are we looking for?

  • Experience in a similar position of 1 year

  • Preferably hotel experience

  • University education in Tourism, social sciences, PR, or similar

  • Proficiency in office package

  • High level of English. A second language will be an asset

  • Geographical availability is a plus

  • Teamwork and leadership

  • High customer and detail orientation

  • Change management, innovation and organization

  • Experience in team management

What benefits do we have for you?

  • If you love to travel, Melia Hotels International is the place to work We have excellent discounts through our global My MeliaRewards program for you, your family, and friends.

  • At Melia the protagonist is you! You choose how far you want to go, and for this, we have different development plans in order to offer you opportunities for growth and to fulfill your professional dream. In addition, you can have international experiences if you wish, because we are located in more than forty countries!

  • Meliá Hotels International has developed a learning model focused on you, centered around continuous and experiential learning that can accompany you in your professional development. Because if you evolve, Melià evolves with you.

  • Corporate Social Responsibility is of vital importance to us, and for this reason, we give the opportunity to participate in different events and social activities of diversity and social inclusion, always highlighting our values and purpose.

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we?ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to know more about what it's like to work with Meliá, follow us on:


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