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E Full Time

en Inneria Madrid en Madrid (Publicado en 19-05-2022)

From Inneria, a company of the Eurofirms Group, we are looking for an e-commerce specialist with Chinese for an important global company in the telecommunications sector.

Main Responsibilities:

1. Responsible for the layout and business planning of e-commerce service oriented to end consumers.

2. Responsible for operation management and performance improvement of Ecommerce Service.

3. Responsible for business communication with contact center suppliers and third-party e-commerce partners.

4. Responsible for Ecommerce return business, communicate with logistic and Testing suppliers to improve the performance.

5. Responsible for the problem escalation of Spain e-commerce, coordinate the communication between the call center and the ecommerce business Group team, and promote the problem solving.

6. Improve and manage e-commerce service KPIs such as satisfaction and FCR and so on.

Basic requirements

1. Bachelor degree or above, major in communication, electronics, e-commerce, computer software, etc.

2. Applicants with working background in Ecommerce service experience more than 2 year are preferred

3. Familiar with mobile terminals, interested in this kind of business

4. Responsible for the work, strong communication skills and understanding ability

Position Requirements:

1. Work Experience:

- More than 1 years' experience in e-commerce services and product operation and sales experience.

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??: 25,000.00??30,000.00?(?? )

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