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CS Data Analyst Full Time

en Passion.io Madrid en Madrid (Publicado en 19-08-2022)

PASSION.io helps people to make their dreams a reality by learning the skills from successful people. We call these successful people ?Creators? and our mission is to empower these Creators to help millions of people by providing the platform to turn skills into mobile apps and we give them everything they need to run a successful online business from concept to monthly payout check. We are an international remote team with the majority of our business in the US.

What you'll be working on

Provide insights to answer specific business questions

Development of performance dashboards attending the business needs

Data cleaning and integration from multiple sources

Provide key insights that enable the teams to focus on initiatives that most correlate to higher retention and LTV across the customer journey

Develop frameworks, models, tools, and processes to ensure that analytical insights can be incorporated into key decision-making

Support CS OKR development and Experiment design, and progress monitoring


What you'll bring to the team.

You are innately curious, empathetic, analytical and a fast learner

You love being able to take the science of data to actively contribute to the decision making process in Customer Success and Support teams

You?re driven by curiosity and enthusiasm for learning new technologies and skills to turn data into value-creating insights to propel retention and lifetime value in SaaS

You have a nack for sharing actionable insights aimed at improving customer retention across the journey post sales

You thrive on discovering aha moments and better understand what drives leading metrics

You are keen to validate current assumptions and hypothesis, as well as have the confidence to question them based on findings you uncover

Strong experience creating performance dashboards at all levels and tying them to org wide objectives

Fluent in English


Steep learning curve: Expect the steepest learning curve you have ever experienced - we are building a playground at passion.io to become the best version of ourselves. Meet and work with successful people worldwide to learn their success secrets.

Values-based company: Be part of an open, honest, creative, and results-driven environment where your opinion is highly valued. We want to change the world for the better by providing value to others.

High-growth environment: You will be part of a strongly growing company, with the opportunity to develop into a key contributor with crucial responsibilities.

Personal and professional development: You will tackle projects across departments and thereby gain an invaluable tool box for successfully tackling bigger and bigger challenges.

Autonomy / entrepreneurial work-style: You will only be measured by the results you produce and are in the driver?s seat, with full flexibility.

Remoteness and flexibility: You will join our truly international remote team from over 10 nationalities and work from anywhere you wish

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