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International Sales Support Full Time

en Johnson Controls Barcelona en Barcelona (Publicado en 20-11-2023)



International Sales Support



Sensormatic Solutions helps retailers deliver frictionless personalized experiences by powering accurate decision-making across the enterprise. We make connections and bridge gaps across retail enterprises to deliver critical, real-time insights into inventory, shoppers, associates and the retail environment. We protect assets and people by helping to ensure a safe and secure environment throughout the entire customer journey.



Our connected, scalable solutions and strategic insights enable retailers to confidently move into the future, bringing together online, mobile and in-store shopping for easy, personalized, enhanced experiences that shoppers love. We help retailers to anticipate change before it happens, so merchandise is available, associates are informed and empowered, and shoppers can safely engage with flexibility and ease.



What you will do



The International Sales Support will be responsible for providing Source Tagging solutions coordination, support and expansion for major customers and their bespoke requirements whilst supporting the sales and operational teams to deliver excellent customer service achieving customer Key Performance Indicators and Service Level Agreements, as well as meeting sales targets. The primary function of this role is to ensure no revenue is ‘left on the table’ with our most important ‘gold’ customers.



We are looking for a person who can work from Barcelona, a hybrid role between home office and our client premises.



You will be a key member of our gold customer eco-system, working closely with the nominated account managers / account executives to ensure alignment to the wider customer strategy.



How you will do it



Your role will be to ensure Source Tagging solutions are managed, deployed, and completed within the agreed parameters:



  • Manage relationships within the retailer.

  • Identify opportunities for Source Tagging solutions expansion.

  • Collate record and report progress internally and externally.

  • Work as a team member and communicate at all levels.

  • Produce accurate and timely reports.

  • Interact with web portals and customer reporting interfaces.

  • Improve customer service delivery.

  • Interface with customer service desks and attend customer performance meetings.

  • Support Key Account managers and sales management.

  • Identify and investigate solutions to achieve results to retail business challenges.

  • Provide quick turnaround support for business as usual (BAU) customer requirements resulting in quotations being issued and orders being received and processed in a timely manner.



What we are looking for



Educated to High school level o equivalent, University Degree in relevant subject desirable.


Appropriate experience in a customer facing environment.


Demonstrate a successful track record of achievement in customer service excellence.


Demonstrate the ability to network with relevant groups.


Retail experience OR product knowledge (EAS, Loss Prevention).


Proficient in Microsoft Office .


Fluent in English and Spanish.



Skills:


Strong communication skills.


Customer focused, exhibiting a strong desire to resolve issues to the client’s satisfaction in a timely manner.


Self-motivated and proactive.



Who we are



At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers, and manufacturing. With a global team of 105,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.



Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul®, and Grinnell®; SENSORMATIC Solutions.



For more information, visit www.johnsoncontrols.com Digital & Strategic Account Manager





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