Descripción

Start date 08/05/2026 Time Type Full time Contract Type
Permanent Mobile Work Partial mobile working

YOUR BENEFITS

Continuous Training Sharpen your skills and advance your expertise with our professional development programs. Great Team It’s truly the people that make the difference — and with us you’ll join the best team around. Flat Hierarchies Get straight through to the decision-makers with our streamlined organizational structure. Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change. Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together. Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness. Reference ID JR121562 Company Name Rhenus Air & Ocean S.A.U Location Bilbao Job Category Sales & Key Account Management Business Unit
Air & Ocean Contact Person Miriam Rubio Alvarez
+34 (930) 490750

JOB DESCRIPTION

WHAT YOU CAN EXPECT

La persona se incorporará como Indoor Sales en nuestra oficina de Bilbao en la torre Iberdrola, será responsable de generar nuestras oportunidades de negocio a través de una cartera asignada, así como de establecer nuevas relaciones comerciales y de retener a los /las clientes asignados. Sus tareas entre otras serán:

• Realizar el primer contacto telefónico con los clientes asignados para conocer sus necesidades, presentar nuestros servicios, oportunidades de cotización, construir y mantener relaciones continuas, e incrementar el negocio con el cliente a lo largo del tiempo.
• Captación de clientes por teléfono, videollamadas u otras acciones como webinars y ferias virtuales.
• Brindar un excelente servicio al cliente a todas las cuentas y hacer un seguimiento oportuno a las solicitudes de los clientes.
• Trabajar en estrecha colaboración con el departamento de Operaciones para asegurar nuevos negocios.

Seguimiento constante de todas las ofertas.

• Comunicación con oficinas en el extranjero para asegurar que se cumplan los requisitos internacionales y del cliente.
• Análisis y control del desarrollo de la cartera de clientes existentes y de las pérdidas de clientes (Shipping Cuts).
• Gestión autónoma de quejas e incidencias de los clientes.
• Colaborar con el equipo de Ventas Externas para identificar y calificar posibles oportunidades de negocio.
• Monitorizardecercalasfluctuacionesdelmercado,elcomportamientodelacompetenciadelosclientesyrevertirlaretroalimentacióninternaalequipodepreciosyproducto.
• Participaenlacreaciónyseguimientodeestrategiasdepreciosconproductoydirección.

WHAT YOU BRING

Imprescindible 2 años de experiencia en empresa transitaria o relacionada con el transporte aéreo i/o marítimo.

• Capacidad para trabajar en equipo y con gran orientación la cliente..

Excelente comunicación y trato telefónico; habituado/a a realizar llamadas en frío.

Capacidad para trabajar de forma independiente y bajo presión en situaciones de resolución de problemas.

Fuertes habilidades de comunicación, resolución de problemas y organización.

Sólidos conocimientos de informática, incluyendo el paquete Microsoft Office (Word, PowerPoint, Outlook y Excel); se valora experiencia con CRM.

• Actitud positiva y amable y profesional al atender clientes por teléfono o por correo electrónico.
• Fuerte ética de trabajo e integridad.

.Capaz de responder en inglés a cualquier requerimiento.

BUSINESS UNIT

AIR & OCEAN

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

WELCOME TO RHENUS

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

RECRUITMENT PROCESS

ONLINE APPLICATION

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

APPLICATION SCREENING

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

SELECTION PROCESS

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

ONBOARDING

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.