Descripción

Job ID: 744000156005212

Customer Success Manager (m/f/d) T-Cloud German Speaker

A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia

Professional

Regular

T-Systems Iberia

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T Cloud Public
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T Cloud Public impediment and demand process
• Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture
• Top knowledge and experience in technology strategy
• Top knowledge and experience in sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
• High resilience and adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills
• Ability to work in a team and integrate
• Good assertiveness
• Ability to work independently
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
• Fluent written and spoken German and English

Nice to Have Skills

• DevOps Foundation certification
• OTC Architect certification

About Us

T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Benefits

Work environment & flexibility

• International, dynamic and collaborative environment
• T-Social: social initiatives (sports, community, health, ...)
• Hybrid work model (remote/on-site)
• Flexible working hours

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want
• Weekly language classes (English & German)
• International Mentoring Sessions & Experience Days

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance
• Social fund

Wellbeing & time off

• 26+ working days of vacation per year
• Free access to specialist services (medical, legal, wellness)
• 100% salary coverage during medical leave

And many more advantages of being part of T-Systems!

Application Information

If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English.

T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.

Job Benefits

Health & Insurance

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance

Work-Life Balance

• Hybrid work model (remote/on-site)
• Flexible working hours
• 26+ working days of vacation per year

Professional Development

• Customized training: access to Coursera to learn whatever you want, whenever you want
• Weekly language classes (English & German)
• International Mentoring Sessions & Experience Days

Lifestyle & Wellness

• T-Social: social initiatives (sports, community, health, ...)
• Free access to specialist services (medical, legal, wellness)
• Social fund
• 100% salary coverage during medical leave