Descripción

JOB SUMMARY: Welcomes and registers guests , establishes credit, directs guests. relays messages, answers questions and contributes to the overall experience.

SHIFTS:

1st and 2nd shift necessary

FRONT DESK DUTIES:

• Welcomes guest by greeting, answering questions, responding to requests.
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
• Conveys information to guest by receiving/transmitting messages, mail, packages, etc.
• Provides concierge duties to guest by answering inquiries regarding hotel and other services guest may require, such as entertainment, business, shopping, and travel.
• Maintains records by entering room and guest account data.
• Makes hotel and other reservations by checking availability and confirming requirements.
• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport and projects professional tone.
• Performs all other duties as assigned by management

QUALIFICATIONS:

· Advance cashiering skills

· 1-2 years experience as a Front Desk Agent preferred

· Must possess strong organizational skill.

· Ability to multitask

· Ability to cope with stress, showing self-control during extreme situations

· PHYSICAL REQUIREMENTS:

· Lift up to ten (10) pounds, unassisted

· Sit and/or stand for long periods.

Job Types: Full-time, Internship, Contract

Work Location: In person