Descripción

We're looking for a German speaking Technical Support Specialist to join our client's team in the beautiful Barcelona!

What you'll do:

- Take incoming user requests B2C (via telephone/email, log call details onto case management systems and provide response and resolution within SLA to customer)

- Solve requests/incidents that require a higher level of technical knowledge

- Support technical enquires and manage incidents of the client’s product, car electrical chargers.

- Progress / close service requests to a satisfactory conclusion on call management system

- Proactively update customers with status and resolution progress

- Monitor / progress all open queries in queue

- Escalate potential service issues to appropriate level

- Ensure contractual SLA is maintained

- Respond to any reasonable task posed by the assigned manager

- Achieve an excellent customer satisfaction level

What's the offer:

• Health Coverage and Private Health Care.
• Attractive Salary package.
• Relocation support package for candidates abroad.

What we're looking for:

• German native
• English B2
• At least 1 year of experience in a similar position (mandatory)
• EU Citizenship or Spanish residence

Don't miss this incredible opportunity! Apply now!

Job Type: Full-time

Pay: 20,000.00€ - 25,000.00€ per year

Ability to commute/relocate:

• Barcelona, Barcelona provincia: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Experience:

• IT Support: 1 year (Required)

Language:

• German C2 level (Required)

Work Location: In person