Descripción

At OneCoWork, we are on a mission to provide a complete workplace experience for modern professionals.

We’re looking for a Front Desk Associate to join our team at OneCoWork Recoletos and help us in creating an incredible environment for our members while overseeing the day-to-day building operations. As a Front Desk Associate, you will play a pivotal role by managing front desk tasks, ensuring member satisfaction, and providing excellent customer service.

At OneCoWork, your responsibilities will include:
Front Desk & Daily Operations

• Be a focal point for members of the entire community within OneCoWork Winckley Square.
• Manage the daily opening, set up and closing of the building (lights, meeting rooms, coffee machine, etc) as required.
• Assist the maintenance team by reporting any issues and hence maintaining the building in full operational capacity.
• Handle incoming mail and packaging and distribute to members as necessary.
• Manage the front desk for walk-ins, security and any issues that may arise.
• First point of contact for phone calls and opening the door.
• Process payments from members for services such as room bookings, membership renewals, or additional services.
• Maintain CRM and data sources up to date for reporting to management team.

• Be a focal point of the entire community within OneCoWork
• Research and propose new events and networking opportunities for our member community.
• Create a warm ambience for our members, going above and beyond to provide the extra touch of customer service; the little things matter most!
• Manage social events for our members.
• Create and maintain the office/event calendar.

• Manage the building's primary email account for incoming sales requests and leads.
• Act as the primary point of contact for potential members reaching out via email or phone to understand their needs and provide valuable information.
• Lead tours of our spaces and provide exceptional customer service ensuring a positive onboarding experience.
• Own and follow up throughout the full sales cycle, as well as keeping this information accurate in our CRM.
• Manage the database of members once the sale is done (onboarding, billing, accounts, personal info)

• Customer service, front desk and hospitality experience are preferred but not necessary.
• Strong verbal and written communication skills
• Exceptional organisational and multitasking skills
• A passion for entrepreneurial communities and dynamic environments
• Proficient in computer skills, including Excel and Outlook and CRM a benefit.

• A positive, do-whatever-it-takes attitude
• Customer service, hospitality and/or sales experience
• Strong verbal and written communication skills in Spanish and English
• Exceptional organisational and multitasking skills
• A passion for entrepreneurial communities and dynamic environments
• Proficient in basic computer skills, including Excel and Outlook
• A fast thinker with a dynamic mindset

• Work in an international, dynamic team with a great company culture, where you’ll find opportunities for growth with every challenge!
• Hybrid work model with flexible working hours.
• 22.000 – 23.000€ annual gross salary with a competitive incentives structure.
• Full time contract with private health insurance.
• Unlimited access to Oliva mental health and wellbeing platform.
• We’re a coworking space, meaning great minds in all corners
• Afterwork events (motivational, educational speakers, sponsored,company events)
• Free coffee, tea etc.
• We’re a dog friendly office!